A LITTLE HELP, RIGHT HERE
Frequently Asked Questions
From finding your favourite to looking after it. Choose a topic below.
Choosing your favourites
How do I choose my print or colour?
Choose a design on the product page, then check its name, photo and price before adding it to your bag. The selected option appears again in your bag and at checkout.
Which bag size should I choose?
Compare the listed dimensions with a bag you already use. For a laptop, measure the device with its sleeve and check the opening as well as the width and height. If a measurement is missing, contact us before ordering.
Where can I find the material and care details?
Check the details on the individual product page. Materials, linings and finishes vary between designs. If you need confirmation of a particular detail, ask us before placing your order.
Are charms and scarves included with a bag?
Only the items specifically listed in the product description are included. Charms, scarves and other styling accessories shown in lifestyle photographs are sold separately unless the listing says otherwise.
Can I wear a scarf on my bag, around my neck or in my hair?
That depends on its dimensions and shape. A narrow twilly suits a bag handle or small bow; a square scarf offers more ways to fold and tie it. Check the measurements before choosing one for the way you want to wear it.
Orders & payment
Where is my order confirmation?
Check the inbox and spam folder for the email address you used at checkout. If you still cannot find it, contact us with your name, the email used for the order and the approximate order date.
Can I change my order or delivery address?
Contact us as soon as possible with your order number and the change you need. We will check whether it is still possible before the parcel is dispatched. Changes cannot be guaranteed once preparation or shipping is underway.
Which payment methods and currencies can I use?
The payment methods and currency available for your order are displayed at checkout. Review the currency and final total before completing your purchase.
Delivery & tracking
Where do you deliver, and how much does shipping cost?
Enter your delivery address at checkout to see the available shipping options and charges. If an option is not available for your address, contact us before ordering.
When will my order arrive?
Delivery depends on the item and destination. Check any delivery estimate shown for your order. If you need it for a particular date, contact us before purchasing so we can check the expected timing.
How do I track my order?
Open the order-status link in your confirmation email. When a tracking number is available, you can follow the shipment there. If you need help finding an update, contact us with your order number.
Will I need to pay taxes or import charges?
Review the taxes and charges shown at checkout. Import charges can depend on the destination and shipping arrangement. If anything is unclear, ask us to confirm the arrangements for your destination before you order.
Returns & care
How do I request a return?
Contact us with your order number and the item you would like to return. We will explain the applicable conditions, next steps and return address. Please confirm the correct destination before posting a parcel; the sender address on the packaging may be different.
What if my item arrives damaged or incorrect?
Contact us with your order number and a description of the issue. Clear photos of the item and packaging can help us understand what happened. We will help arrange an appropriate resolution.
How should I look after my bag or scarf?
Follow the care instructions for your specific item. Avoid machine washing, soaking or applying cleaning products unless those instructions allow it. Store bags dry and avoid overfilling them. If you are unsure about a material or finish, ask us first.