Shipping policy

This Shipping Policy explains how Mak&Malva (operated by EM Invest LLC) processes and ships orders placed through makmalva.com.

Shipping coverage

We currently ship to addresses in the United Kingdom, the United States and countries within the European Union.

Shipping costs

Free standard shipping on every order. No minimum order value and no hidden fees at checkout.

Order processing

Orders are processed within 1–2 business days (Monday–Friday, excluding public holidays). Orders placed on weekends or public holidays are processed on the next business day.

Estimated delivery times

After dispatch, orders arrive within 3–5 business days.

Total time from order to delivery is therefore typically 4–7 business days. Delivery estimates are approximate and are not guaranteed delivery dates.

Tracking your order

Once your order has been dispatched you will receive a confirmation email with a tracking number. Please allow up to 24 hours for the carrier's tracking system to update after hand-over.

Delivery address

Please make sure your shipping address is complete and accurate before placing your order. If an order is returned to us because of an incorrect or incomplete address, we will contact you to arrange re-delivery; additional shipping charges may apply.

Lost or delayed packages

If your package has not arrived within 10 business days of dispatch, contact us at info@makmalva.com with your order number. We will open an investigation with the carrier and, if the parcel is confirmed lost, send a replacement or issue a full refund in line with our Refund & Returns Policy.

Customs, duties & taxes

For orders shipped to the United Kingdom and the European Union, applicable VAT is included in the price shown at checkout. You will not be asked to pay additional import duties on delivery.