Refund policy

30-day returns

You have 30 days after receiving your item to request a return. To be eligible, the item must be unused, in the same condition you received it, with tags and in its original packaging. Proof of purchase (order number) is required.

Your statutory rights (UK & EU)

If you are a consumer in the United Kingdom or the European Union, you additionally have the right to cancel your order for any reason within 14 days of receiving it, under the UK Consumer Contracts Regulations 2013 and the EU Consumer Rights Directive. This applies to all items, including sale items. Nothing in this policy limits your statutory rights.

How to start a return

Email info@makmalva.com with your order number and the item(s) you wish to return. We will confirm the return address and instructions within 1 business day. Items sent back without first requesting a return may not be accepted.

Return shipping

For change-of-mind returns, return shipping is paid by the customer. If the item is faulty, damaged or not what you ordered, we cover the return cost in full.

Damaged, faulty or wrong items

Please inspect your order on delivery. If an item is defective, damaged or incorrect, contact us within 7 days with a photo and your order number. We will send a replacement or issue a full refund, including any return costs.

Exchanges

The fastest way to get the item you want is to return the item you have and place a new order once your return is accepted.

Refunds

Once we receive and inspect your return, we will notify you of the outcome. Approved refunds are issued to your original payment method within 10 business days. Your bank or card provider may take additional time to post the refund. If more than 15 business days have passed since approval, contact us at info@makmalva.com.